alight customer care representative job description

#beAlight Si es as , entonces ReedGroup es para ti! Quick Apply. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Key Duties & Responsibilities. Location CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Ten paid holidays per calendar year (8 fixed and 2 floating). Want to receive job alerts for similar jobs? as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Help us reimagine how people and organizations thrive! Additional pay could include bonus, stock, commission, profit sharing or tips. Know Your Worth. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". * Excellent communication & collaboration skills with strong ability to empathize with customers Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others * Call Center and Hospitality experience preferred. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. I was responsible for keeping up to date with daily schedules and routines and managed all of . Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. This is a 6 months project and we offer Full Time Shifts (Rotating). This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Alight is committed to a diverse workforce and is an affirmative action employer. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Our story. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. New York Equal Pay for Equal Work Act Statement. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. At Alight Solutions, we are reimaging how people and organizations thrive. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Benefits start on your first day of employment, Programs & activities that give back to our. If so, you've come to the right place. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, The mission of our customer care teams exemplifies the need for humanunderstanding. Alight is committed to the continued development of our colleagues. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. There is no travel required for this position. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. About Alight Solutions Alight is a leading cloud-based human capital technology and services. . As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Si es as, entonces ReedGroup es para ti! There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Use productivity and quality data & metrics to achieve superior customer service results At Alight, we believe a company's success starts with its people. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Learn more about our customer care offices. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Easy 1-Click Apply. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Our people are our greatest assets at Alight Solutions because People Matter! The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. We are brave in spirit, act decisively, learn quickly and get it done. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Mid Level * PEOPLE MATTER is one of our company s core values. Its a permanent virtual customer care representative Job.

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