marta mobility customer service

Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. MARTA reserves the right to limit the number of replacements. MARTA Mobility Breeze Cards are not transferable. The lift can only be occupied by one person at a time. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Visit our The fax number for Mobility Eligibility is 404-848-6900. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Atlanta, GA 30324. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). 2424 Piedmont Road, NE Partnership Program. Atlanta, GA 30324 Atlanta, GA 30303. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Regular Breeze Cards are not accepted for Mobility certified customers. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. MARTA Mobility does not access residential driveways. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. A requested trip time may not be available. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. 404-848-5000 . When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Riders' Advisory Council; . Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Small strollers or carts must be securely held and not block aisles or passageways. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. You can also load stored value (cash) at the cost of $1 per trip. The assigned Mobility bus is scheduled to arrive during this time. Should an application be denied, the applicant has the right to appeal. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Simply tap your card on the Breeze target wherever your riding. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. However, customers should contact the local transit authority to confirm scheduling rules and regulations. How do I use my Reduced Fare Breeze Card? Using tobacco or electronic cigarettes or vaporizers is prohibited. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Customers must be ready to depart at their assigned Ready Time. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. (Forsyth Street side of the station) Learn more about bikes and MARTA. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. MARTA Mobility is a shared ride, advance reservation mode of public transit. Please make sure all personal items are safely secured and out of the way of other customers. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. MARTA Mobility. However, a replacement fee will be charged for each lost or stolen card. At a Breeze Vending Machine in any MARTA rail station. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. http://www.itsmarta.com/ride-with-respect.aspx. 404-848-5000 . To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Appeals must be received within sixty days (60) of receipt of the denial letter. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Visit our MARTA Mobility page to see the qualifications for this service. MARTA Customer Experience. Get to Know MARTA. Customers must make all changes prior to the date of travel. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. https://pass.itsmarta.com/Account/Login. Claim your pass with the appropriate voucher links above. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Reduced Fare Office Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The position pays very well also. A MARTA Mobility Service Agent will explain the service and/or mail an application. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Customers are responsible for providing access to gated communities or secured complexes. 404-848-5826. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Superintendent of Mobility Operations To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station.

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